Technical Support

Branded Technical Support
You'll Be Proud To Call Your Own
As an ISP and a rural utility, you know the value of providing excellent customer service. With TrueBand, you get branded technical support you'll be proud to call your own. Our technical support offering is great for Web-savvy surfers, first-time users, and everyone in between. Whether your users are connecting to the Internet with dial up, satellite, DSL, cable modem, or wireless, our trained technical service representatives (TSRs) can help them get online and get the most of out of their service. NRTC's TrueBand Technical Support offering combines the technical expertise you want with the commitment to quality customer care you've used to build your business.

Core Service Features, Flexible Plans
The TrueBand Technical Support service features:

Service branded to your company
Support for dial, dedicated, DSL, cable modem, wireless, and satellite connectivity
Toll-free numbers, paid for by TrueBand
Support for connectivity, e-mail, browsing, and Web applications
Web-based access to trouble tickets
Daily phone switch reports that show you offered calls, average answer speed, and talk time
Toll-free monitoring number, so that you can listen to calls whenever you want at our expense
Custom escalation paths for your subscribers
Dedicated management by the TrueBand team
Support for multiple domains
Bilingual support (Spanish)
24x7 or after-hours support
Choose from per subscriber, per call or per minute pricing.

Contact us for more information.

Branded Service

Our service can be fully branded to your business, so that you always own your customer. Our TSRs become an extension of your team, following a path customized to your needs.

Lots of companies talk about their commitment to quality service. The TrueBand philosophy is pretty simple: a problem isn't solved unless it is resolved to your satisfaction. That's the TrueBand commitment to service quality.

Our TSRs are friendly, outgoing people who have excellent customer care skills and deep technical expertise. In fact, our TSRs complete a rigorous training program before they ever talk to one of your subscribers. Once they graduate from training, we closely monitor them as they work with customers. Each TSR is equipped with an online knowledge database that includes custom information about your ISP. This facilitates individual treatment for each subscriber and a custom escalation path for your ISP. Contact us for more information.

Reports

As an ISP using the TrueBand technical support solution, you'll have real-time, Web-based access to trouble ticket data, along with detailed information about call types and resolutions.

Our branded offering also features daily switch reports that show offered calls, average answer speed, and talk time, so you can see the kind of experience your subscribers are having. But, we don't expect you to rely on reports alone. When you use TrueBand Technical Support for your subscribers, we give you a toll-free monitoring number so that you can listen in on their experience whenever you want. Contact us for more information.

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